Return & Refund Policy
Please know that we are fully committed to finding a solution that meets your satisfaction, and we’re always happy to explore alternative options that may be more suitable for you, such as send you other product without any fee.
We appreciate your understanding and patience, and we’re determined to resolve the issue to your complete satisfaction.
If for any reason you need to return, exchange, or refund your order, please read the following instructions carefully:
When can you request a refund/replacement?
You can request a refund or replacement item in the following scenarios:
- The item is not as described.
- The item is defective, such as damaged, chipped, wrong designs, wrong colors compared to the preview, low-quality, and so on.
- You have not received your products.
- The expected delivery time has passed (partial refund without return request)
Requests for returns, exchanges, or refunds must be made within 30 days of receiving your order.
For more information, please read the detail below.
- Not Happy with Your Order
At Lenzion, we value your satisfaction with our products. If you are not entirely satisfied with your purchase or if it does not meet your expectations due to any reason caused by us, you may be eligible for a free refund within 30 days of the delivery date.
To request a refund, please contact our customer service team via [email protected]. They will review your request and provide you with further instructions to ensure that you have the best possible experience with your Lenzion orders.
To help us quickly and effectively resolve your issue, please include a photo of the item you received and let us know why you are not satisfied with your order. We will use this information to review your order and improve our service and products.
Please note that: our refund policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we can no longer offer you a refund. Thank you for choosing Lenzion, and we are committed to ensuring your satisfaction with our products
- Damaged or Low-Quality Items
At Lenzion, we are committed to providing high-quality products that meet your expectations. However, if you receive a defective or low-quality product, we take responsibility for any damage that occurred during the production process and delivery. You may be eligible for a free refund or replacement within 30 days of the delivery date.
To request a refund or replacement, please contact our customer service team via [email protected]. To help us quickly and effectively resolve your issue, please include a photograph demonstrating the poor quality or damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.
We will review your request and send you replacements as soon as we confirm the situation. You do not need to return the defective ones. We will use this information to improve our products and ensure your satisfaction with our service.
Please note that this warranty only covers manufacturing defects and does not cover damage caused by accidents, improper care, normal wear and tear, breakdown of colors and materials due to sun exposure, or aftermarket modification.
Our policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we cannot offer you a full refund or replacement. Thank you for choosing Lenzion, and we are dedicated to providing you with high-quality products and services
- Did not receive your product
At Lenzion, we understand that timely delivery is important to you. If your delivery is delayed beyond the expected delivery date, you have the right to request a refund or a new replacement for that order. Simply chat/email with our support team and provide your order information, and we will assist you with the highest priority.
Note:
Your request must be submitted to our team within 30 days since you placed the order. After that time, the tracking information might be expired, so it will be impossible for us to assist you further.
In case we proceed with a refund, it will go back to your account in 5-10 business days, depending on your bank’s progress.
At Lenzion, we strive to provide you with the best possible service and will do everything we can to ensure your satisfaction with our products and services
- Refund time
At Lenzion, all refunds will be credited to your original form of payment. Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Refer to the following table for more details:
Credit card: Up to 10 business days
PayPal: 3 to 5 business days
Note: If the credit has not been posted to your account yet, please contact the card-issuing bank or PayPal for further assistance.
We want to ensure that you have the best possible experience with our service and products. Thank you for choosing Lenzion, and we appreciate your business
- Cancellation request
You can cancel your order for any reason within 12 hours since the time your order is placed. If you want to change your order to another item, please contact us and state clearly what you want to change to.
All requests should be submitted to [email protected].
If you have any further questions about our return and refund policy, please send us an email at [email protected], and we will help you to the best of our abilities.
- Regarding fees for returning items
If the reason for return is due to an error on our part, we will not require you to return the item and in any case you will not be charged any additional fees.
For all other reasons for return (due to your own preferences, for instance), the cost of returning the item will be your responsibility.
Once again
Please know that we are fully committed to finding a solution that meets your satisfaction, and we’re always happy to explore alternative options that may be more suitable for you, such as send you other product without any fee.
We appreciate your understanding and patience, and we’re determined to resolve the issue to your complete satisfaction.